Leading change
Practice talking to an employee who resists a new workflow
A free motivational interviewing role-play. You talk with Kevin Tran, played by an AI that stays in character, then get feedback on the moves you made.
Free for learners · Runs in your browser
How Kevin opens
“If this is about the kiosks, I already said I'd do the training. I'm just not convinced they're going to work for our patients.”
Your brief
The organization is rolling out self-check-in kiosks at all urgent care sites next month. Kevin runs the front desk at your busiest location and has quietly let his team know he thinks it's a bad idea. The rollout is happening either way. You want his help making it work.
Your goalExplore Kevin's concerns, evoke his own reasons for making the rollout work, and, if he's ready, plan a first step together.
What tends to shut them down
Selling the kiosks with benefits and statistics
Dismissing the older-patient concern
Implying he's resistant to change or behind the times
Jumping to a rollout plan before he's on board
Avoiding the staffing question if he hints at it
What tends to open them up
Asking for his expertise about his patients
Reflecting his care for vulnerable patients
Being honest that the rollout is happening, and asking what would make it work
Evoking what he'd want his team to have more time for
Asking his ideas before offering any
A summary that pulls together his concerns and his reasons for making it work
Asking key questions like "What do you think you'll do first?" once he's leaning in
Kevin also has a backstory you won't see here. In the role-play, you draw it out.
Read first
Guides on the skills this role-play asks for.
- MI guide · 6 minChange talk vs sustain talk: examples and DARN-CATLearn to hear change talk and sustain talk in MI, with DARN-CAT examples from clinics and workplaces, and how to respond to change talk using EARS.
- MI guide · 6 minOpen-ended questions in MI: closed-to-open rewritesHow to ask open-ended questions in motivational interviewing, with closed-to-open rewrites for patient visits and one-on-ones, plus the traps that undo them.
- MI guide · 6 minHow to practice motivational interviewing: exercisesMI training exercises that build skill: deliberate practice, peer role-plays, self-coding with MITI ideas, and where AI role-play helps or doesn't.
Talk with Kevin yourself
The role-play opens in your browser. Type your replies or say them out loud, and finish with feedback on the moves you made.
Free for learners · Runs in your browser
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